Below are answers to common computer repair questions we receive from customers in Concord and throughout the East Bay. Whether you need laptop repair, virus removal, data recovery, onsite service, or business IT support, you’ll find answers to many of the most frequently asked computer repair questions here..If you don’t find the answer you’re looking for in these computer repair questions, please contact Eric’s Computers directly and we’ll be happy to help.
Do you work on both desktop and laptop computers?
Yes. Eric’s Computers repairs desktop computers, laptops, custom-built PCs, and many small business systems.
How long does computer repair usually take?
Many repairs can be completed within 1–3 business days depending on the problem and parts availability. Virus removal, software repairs, and tune-ups are often completed faster
Do you offer onsite service?
Yes well do. We will come to your home or bussiness. Please call to make an appointment.
Can you remove viruses and malware?
Absolutely. We specialize in:
- Virus removal
- Malware cleanup
- Spyware removal
- Ransomware recovery assistance
- Scam pop-up removal
- Browser hijacking issues
We also help secure your computer afterward to help prevent future infections.
My computer says I have a virus and a phone number popped up. Is it real?
Usually not. Many of these are fake “tech support scam” pop-ups designed to scare people into calling scammers. If this happens:
- Contact us for help
- Do not call the number
- Do not give remote access
- Disconnect from the internet if necessary
Can you recover lost data?
In many cases, yes. We can often recover:
- Photos
- Documents
- Email files
- Business records
- External hard drive data
The sooner you stop using the failing drive, the better the chances of successful recovery.
Do you build custom computers?
Yes. We build custom desktop systems for:
- Home use
- Gaming
- Business
- Audio/video editing
- Specialized applications
We can also upgrade existing systems with SSDs, memory, and improved cooling.
Do you repair Apple Macs?
We can help with many Apple products. We also have a Mac expert that we refer out to. Please call with any questions.
Do you help small businesses?
We provide small business IT support including
- Network troubleshooting
- Workstation setup
- Backup solutions
- Virus protection
- Remote support
- Printer and connectivity issues
- Email, Domain, and Microsoft 365 setup5
Can you speed up a slow computer?
Yes. Slow computers are one of the most common problems we fix. Causes may include:
- Failing hard drives
- Too many startup programs
- Malware infections
- Insufficient memory
- Aging hardware
In many cases, computers can be made substantially faster.
Can you work on my computer remotely?
Yes we can remote into you computer and fix many problems and long as you have an internet connection
Do you sell computers?
Yes well sell new and refurbished systems specializing in Dell computers
What payment methods do you accept?
We accept Credit card, Cash, or Check
what are your rates?
Our minimum in-shop diagnostic and service charge is $70. This fee is applied toward the final repair cost and is not an additional charge. Most in-shop repairs average approximately $140, depending on the nature of the problem and any parts that may be required.
Onsite home service is $150, which includes the first hour of service.
Business and office support is billed at $180 per hour.
Because every computer problem is different, we are happy to discuss your specific issue and provide an estimate whenever possible before work begins.
Can you upgrade my computer to the most recent operating system IE: windows 10 to 11?
Yes we do this all the time. Turn-around time is usually only one day.